Apr
25
A Company That Stands Behind Its Products
April 25, 2012 | 2 Comments
My ex-husband got me into using cast iron cookware when we were married. At first I thought it to be kind of weird and I didn’t like that the pans were heavy, they weren’t non-stick and that I had to do the extra care of seasoning them after to use to prevent rusting. Well, that was before I became a rustic nut! Now I love my cast iron skillet and use it all the time.
I had wanted to add to my cookware, as I only had the one skillet from when I was married, but as you know… cast iron is quite expensive. Hey it lasts forever so that is okay, right? Well, two years ago, I purchased a new 12 inch skillet from Wally World. I was in seventh heaven and have to admit that I actually loved the new skillet more than the old one… am I fickle or what? I use my skillets regularly and “baby” them with care….. 
When I clean them, I only use a bit of mild dish detergent. If there is stuff stuck on, I will soak them for a bit, and if that doesn’t remove everything I will sprinkle some salt in them and use a plastic scrubby to remove the rest. Once washed, I dry them with a towel, rub a bit of vegetable oil all over the clean skillet to prevent rusting and then they get stored in the oven. (I live in a house built in the 1870′s … they’d probably break the shelves :)
Well, imagine my surprise when the other day, the handle broke off of my 2 year old skillet. I have never had this happen before. I thought cast iron was pretty much indestructible. Hmmm… guess not! Monday, I sent an email to Lodge telling them what had happened, and inquired as to whether this has happened before. Tuesday, I received an email back from Lodge asking me for the size of my skillet, how I cleaned it and the type of stove I used it on. I replied by telling them it was a 12 in skillet stamped Lodge 10sk on the bottom, purchased 2 years ago at Wally World, that I use it on a gas stove top, and wash it with mild soap and water, salt for scrubbing, dry and season it. I also sent them pictures of the skillet. This morning, I was greeted with a reply back from Lodge asking for my address and a note telling me that they were sending me a new skillet and there was no need for me to send them the broken one. Wow… I was amazed. I didn’t expect this. I sincerely applaud Lodge Cookware for standing behind their product. Wouldn’t it be wonderful if other companies had the integrity to stand behind their products?
Below are the pictures of the handle and the skillet with the “hole” where the handle use to be.
2 Comments so far
WOW that is a good company. Did they ever say as to why the handle broke and if it is a common occurrence?
columbine53 recently posted..Site Changes
I just found a place here in Wisconsin that does cast iron repair. I think I am going to contact them and see if they can repair it. I guess it can be welded but needs to be done by someone with cast iron experience because it is a bit difficult. If not…. well, it is still functional, just need to make sure to use hot pads to handle it.
Wendy recently posted..Site Changes